Some hesitation here ……. it seems that there are two schools of thought. 1. You can only manage what you measure and Key Performance Indicators (KPIs) are essential for managing any business and universities are just a business. 2. Metrics cannot be sophisticated enough to manage a complex business like a university that is so dependent on a distributed organizational structure and the interaction between faculty, staff and students.
I sit somewhere between, we need to be very careful what we measure but we would be foolish not be measuring. So then the debate is what to measure? Continue reading “Academic Metrics”
This book by William Massey, former VP at Stanford is a bit of a difficult read. It appears to be a compilation of thoughts that the author has had over the years on how universities need to managed.