Some hesitation here ……. it seems that there are two schools of thought. 1. You can only manage what you measure and Key Performance Indicators (KPIs) are essential for managing any business and universities are just a business. 2. Metrics cannot be sophisticated enough to manage a complex business like a university that is so dependent on a distributed organizational structure and the interaction between faculty, staff and students.
I sit somewhere between, we need to be very careful what we measure but we would be foolish not be measuring. So then the debate is what to measure? Continue reading “Academic Metrics”
